Comments on: REN Everhydrate Review

By: Jane Cunningham

Jane Cunningham — Fri, 24 Mar 2023 14:21:25 +0000

In reply to Jane.

Yay – good for you – glad though that it wasn’t a regular habit. Someone made the wrong call there.

By: Jane

Jane — Fri, 24 Mar 2023 14:16:40 +0000

In reply to Jane Cunningham. Hi Jane, they told me they'd had their free mini products made in PRC for the particular magazine in order to make it financially viable and told me that their normal retail products are all made here in the UK. It was enough to put me right off though as I refuse to use PRC made cosmetic and skincare items for ethical reasons and it just didn't sit right with me. I bet they thought no-one would notice, but I did!

By: Jane Cunningham

Jane Cunningham — Fri, 24 Mar 2023 13:59:02 +0000

In reply to Jane.

They’re owned by Unilever – bought in 2015 – I’ve also been a fan since the beginning but have never known them use PRC for products so that’s really very interesting. Also, customer service is an absolute art – and very few brands understand that. I’ve never had occasion to be in touch with REN’s but I bet it’s improved!

By: Jane

Jane — Fri, 24 Mar 2023 12:31:49 +0000

I gave up on Ren about 12 years or so ago. I was an early adopter of their products when they first appeared on the market about 20 or so years ago, but became very frustrated with their constant discontinuation of products – they would launch gorgeous products (the one I still miss is their beautiful rosewater mist) and then discontinue them a year or so later. The final nail in the coffin was when I received a free set of minis with a magazine and saw that they had been made in PRC!! I wrote to Ren to let them know how I felt about that and received such a snotty response I stopped buying them because I felt so dismissed as a customer.

Sad really, brands should listen to their loyal customers.

Have they been bought out by new owners in the last few years?